Cat Customer Value Agreements (CVA) | Wyoming Machinery Company

WHAT IS A CVA?

Cat® Customer Value Agreements (CVAs) help keep your Cat machine easy to own and ready to work. Every CVA starts with Hassle-Free Maintenance, featuring Genuine Cat® Parts, delivered right on schedule, right to your location with step-by-step instructions. Security of Expert Dealer Support comes with Equipment Protection Plan (EPP) options to minimize surprise costs on covered repairs. Peace of Mind of Equipment Health Management provides you with machine alerts and information, as well as inspections and fluid health monitoring. Hassle-Free Ownership means all elements of your CVA are part of one agreement and include flexible payment options for your machine and maintenance.*

WHAT IS AN EQUIPMENT PROTECTION PLAN?

An Equipment Protection Plan (EPP) is an optional insurance product sold by Cat Financial that also protects against defects in workmanship. An EPP becomes active on the day that standard warranty coverage expires. There are different levels of EPP.

Powertrain. This coverage protects many components in the engine, transmission, torque converter, transfer case, and drive train.
Powertrain and Hydraulics. This coverage protects components in steering and implement control in addition to powertrain coverage.
Powertrain, Hydraulics, and Technology. This coverage is our most popular offering. It covers many Cat Connect Technology components – Compact, Grade, Payload, and Link components in addition to powertrain and hydraulics coverage.
Premier. This is our highest level of coverage. It includes all aspects of Powertrain, Hydraulics, and Technology coverage and adds even more components in the engine, steering and suspension, electronics, braking, and cab systems.

Are Equipment Protection Plans Available for Used Equipment?

Customers can purchase EPP with a used machine or even add one to a machine they already own. Used machines must pass an inspection and meet age and hour limits to be eligible. It is important to note that EPP protects for defects in Cat material and manufacturer workmanship, or any other Cat approved replacement part. Wear-out and/or deterioration of any component are not covered by EPP.

The intent is not to restore the product to a “like new” condition, but rather to restore the product to its operating condition just prior to the covered failure.

What is SSO?

EVERYTHING YOU NEED TO DO THE WORK YOURSELF
ADD EQUIPMENT TO YOUR LIST

Genuine Cat parts required to complete the repair
Service Instructions specific to your model
List of recommended tooling
Options to add related components that may be replaced at the same time

We know sometimes it just makes sense for you to do your own maintenance or repairs. That’s why we now offer Cat® Self-Service Options for a broad range of repairs. These packaged solutions give you everything you need to do the work yourself – in your shop or in the field.

CVA | EPP | SSO