PRODUCT SUPPORT SALES
Expert equipment management services.
Need a hand managing the details of your equipment maintenance and repair? When you work with Wyoming Machinery Company, you will be paired with Product Support Sales Representatives (PSSRs) who will help you achieve maximum productivity and machine availability.
From day-to-day equipment management to improved scheduling for vital machine maintenance and repair, our PSSRs will learn about your business to determine exactly what is needed and meet those needs. Wyoming Machinery Company’s capabilities include:
- Custom track service and undercarriage inspection using the latest software and technology
- Assistance with system management
- Answering questions about the latest Cat technical data
- Reviewing technical analysis reports
- Helping to anticipate when major components will need repair or overhaul
- Providing information about maintenance and repair options, allowing you to make the best service decisions for your business
- Supplying ground engaging tools, filters, batteries, hardware, and other items as needed
- Customized solutions for any equipment repair
Click one of the links below or contact us for more information.
- Product Support Handbook
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Software
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Information Technology Products are revolutionizing industries around the world.
These products include radio data communications, machine monitoring, diagnostics, job and business management software, and machine control - all designed to lower customer costs, improve efficiency, increase productivity in machine operations, and help identify potential failures before they occur. Wyoming Machinery Company offers the latest in this technology integration with programs designed to work for you.
Check out Cat ET , where technicians can view status parameters, logged codes, active codes, perform functional tests, and record and view data logs of equipment operation. The requirements to use are listed here .
Do you want to stay on top of your repair and maintenance costs? Use the same tool that Caterpillar and Cat® Dealers use: Cat Service Information System (SIS) . With these requirements , you are on your way to the latest up-to-date information directly from Cat.
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Custom Track Service
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Our Custom Track Service enhances built-in value.
Caterpillar® builds value and durability into every undercarriage system, balancing critical factors like raw materials, heat treat processes, and the amount of wear material. Because Caterpillar has control over these processes, Cat undercarriage components wear at a predictable rate and can be managed as a system. At Wyoming Machinery Company, we help you take full advantage of this built-in value with expert system management and planning assistance.
Our Custom Track Service Provides fast, accurate analysisTo make good undercarriage maintenance and repair decisions, you need accurate information in a timely manner. Using the Ultrasonic Wear Indicator, we can accurately determine the condition of your undercarriage system quickly so you can get your machines back to work. We electronically download data from the Ultrasonic Wear Indicator into our computers, ensuring quick, accurate transfer of information. Using our computerized CTS program, we analyze the results and prepare cost-per-hour projections for a variety of service options.
Our Custom Track Service allows for informed decisionsWe use these CTS reports to make service recommendations. Together, we can decide on the course of action that best meets your equipment planning needs. By scheduling maintenance and avoiding unscheduled downtime, you can run your equipment more productively.
Our Custom Track Service saves time and moneyWork with Wyoming Machinery Company to create a Custom Track Service that helps you manage your undercarriage system and lower your costs by:
- Enhancing the built-in value of your undercarriage components
- Reducing undercarriage inspection time
- Providing quick, accurate analysis of undercarriage wear information
- Allowing you to make informed decisions about maintenance
- Scheduling service to meet your equipment planning needs
Our Custom Track Service makes your track lastWhen you create a custom track service plan with Wyoming Machinery Company, you’re taking the right steps towards extending the life of your machine. Use our helpful tips and tricks to help make your tracks last and perform at their highest capacity:
- Use the narrowest shoe possible
- Minimize high operating speeds in nonproductive situations
- Alternate turning direction
- Adjust the track for correct tension in the working environment
- Make daily visual inspections of the equipment
- Keep the undercarriage clean of mud and debris
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Heavy Mining
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Real people, real solutions.
Wyoming Machinery Company has Expanded Mining Representatives covering the large mining machines throughout Wyoming. For more information on how Wyoming Machinery Company can assist with your mining operations, please contact us today.
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Consult with Experts
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Focus on Your Business Success
Reduce downtime and stay on top of maintenance. Gain access to complete equipment management consulting services when you partner with a Wyoming Machinery Company PSSR. Focus on business while we monitor and service your fleet. We have PSSR’s for mining, engine, generator, truck and construction, with extensive knowledge of Cat® equipment, parts, and services.
Fully committed to providing unparalleled product support, Wyoming Machinery Company capabilities include:
- Performing custom track service and undercarriage inspection using the latest software and technology
- Assisting with system management
- Providing information regarding maintenance and repair options, allowing you to make the best service decisions for your business
- Customizing solutions for any equipment repair
- Answering questions about the latest Cat technical data
- Reviewing technical analysis reports
- Helping predict when a major component needs repair or overhaul
- Discussing repair options and guaranteed pricing
- Supplying items such as ground engaging tools, filters, batteries, hardware, etc.
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- Product Support Sales Representatives (PSSRs)